About the role
- JOB PURPOSE OR MISSION** : Receives and records cash and/or charge payments. Balances cash receipts against register tape on a daily basis for the age population served, as defined in the department's scope of service.
**PERFORMANCE CRITERIA**
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
Performance Standards:
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Takes initiative in living our Everyday Excellence values and vital signs.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
- Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
- Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Initiates or redesigns to continuously improve work processes.
- Contributes ideas and suggestions to improve approaches to work processes.
- Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
- Effectively manages time and resources
- Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
- Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
- Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
- Employee proactively reports errors, potential errors, injuries or potential injuries.
- Employee demonstrates departmental specific patient and employee safety standards at all times.
- Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
**JOB FUNCTIONS**
- ESSENTIAL JOB FUNCTIONS Include, But Are Not Limited To:**
- Receives, records and balances cash or charge payments from customers.
Performance Standards:
- Greets each customer in a pleasant and respectfully manner and displays courtesy at all times.
- Calculates total cost of items on food tray and accepts payment in cash, meal ticket, charge card or payroll deduction with 100% accuracy.
- Compares totals on cash register with amounts of currency in register to verify balances at end of each shift.
- Serves food to customers and maintains clean work areas.
Performance Standards:
- Sets up board menu to reflect current menu.
- Assures presentation of all menu items adheres to established standards.
- Obtains and places dishes, silverware, hot and cold foods, baked goods, beverages, desserts, and condiments according to established standards.
- Arranges and replenishes items as needed.
- Provides service to customers in a friendly and efficient manner.
- Cleans cafeteria including serving area continually.
- Maintains appearance of all equipment and serving counters.
- Performs all other duties as assigned.
**EXPERIENCE REQUIREMENTS**
Previous Cashier Experience Preferred. **EDUCATIONAL REQUIREMENTS**
High School Diploma or GED preferred.
**SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS**
Knowledge of cash management principles and/or procedures. Account balancing skills.
- hipaa Requirements:**
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position.
- safety Requirements:**
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling wastes, sharps and linens, PPE, exposure control plan, hand washing, and environment of care.
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