About the role
Role Overview: The Butler provides personalized, high-touch services to guests, ensuring a seamless and luxurious experience from pre-arrival to departure. They coordinate with other departments, anticipate guest needs, and create bespoke experiences that embody modern luxury and exceptional service standards.
Responsibilities: Deliver tailored guest services, coordinate with hotel departments, verify support readiness, build rapport with guests, and proactively address needs. Maintain professional appearance, uphold safety and quality standards, and ensure effective communication.
Qualifications & Skills: High school diploma or G.E.D., at least 6 months related work experience, excellent interpersonal skills, passion for service, and the ability to move and lift objects up to 50 pounds. No supervisory experience or certifications required.
Key Attributes: Impeccable service standards, proactive attitude, professionalism, and physical stamina to perform hands-on tasks and move around extensively. A commitment to creating memorable guest experiences in a luxury setting.
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