About the role
Job Summary
We are seeking a self-motivated Business Process Analyst who thrives on improving efficiency, solving complex problems, and delivering enterprise-level impact. This role partners closely with business and technology leaders to analyze, define, and enable end-to-end business processes through next-generation enterprise applications supporting daily operations within our Less Than Truckload (LTL) Transportation Division.
Essential Duties and Responsibilities
- Develop an in-depth understanding of LTL carrier operations and associated enterprise systems
- Analyze current-state processes and define future-state (“to-be”) business processes
- Translate operational and business needs into clear functional requirements, use cases, and user stories
- Collaborate closely with software development teams throughout the solution lifecycle
- Facilitate working sessions with cross-functional stakeholders to align on requirements and outcomes
- Ensure solutions deliver measurable business value and support operational efficiency
Required Qualifications
- Proven experience gathering, analyzing, and documenting business and system requirements
- Experience crafting user stories, managing backlogs, and documenting process flows
- Experience developing business cases for IT initiatives
- Experience working with software engineering methodologies
- Excellent facilitation, communication, and stakeholder engagement skills
- Bachelor’s degree or 5+ years of relevant professional experience
Preferred Qualifications
- Experience working in Agile or Scrum environments
- Experience within the LTL or logistics industry
- Experience leveraging AI or automation tools for productivity improvements
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