About the role
About the Role
I am looking to recruit a Business Process Analyst for an initial 6-month contract supporting a key operational excellence / business transformation program. You will partner directly with operational leaders to review current-state workflows, challenge legacy practices, identify efficiencies, and build robust future-state documentation.
Key Responsibilities
- Review and assess end-to-end operational processes across quality, efficiency, control, and customer experience.
- Facilitate stakeholder workshops to challenge current ways of working and identify automation or standardisation opportunities.
- Develop clear process maps, standard operating procedures (SOPs), and work instructions.
- Design and implement scalable future-state operating models that lift productivity and compliance.
About you
- 5+ years of experience across continuous improvement, process redesign, or business transformation.
- Proven track record mapping processes and drafting comprehensive SOPs/documentation.
- Lean Six Sigma training or qualifications a bonus - Yellow/Green Belt.
- Strong stakeholder engagement, facilitation, and influencing skills.
- Experience in a business process role within a shared services, service operations, BPO, or offshoring projects is advantageous.
Benefits
- Join a business-critical project and be vital to the delivery of it - great experience.
- Potential for extension - please note this isn't guaranteed.
- Friendly, collaborative culture - work with an amazing leader.
If this sounds like you
Please hit apply to submit your CV today.
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