Business Operations Specialist - Business Operations Office

About This Role

This Business Operations Specialist provides essential operational, administrative, and correspondence management support to the senior OSW Staff Business Operations Office. The role oversees day-to-day task workflows, manages electronic records, facilitates defense travel requests, and handles a wide range of operational requirements. It suits a candidate who demonstrates exceptional organizational capability, rigorous attention to detail, and proactive problem-solving to ensure rapid turnaround and compliance with DoW and OSW Staff operational standards.

Responsibilities

• Manage end-to-end official correspondence, executive taskings, and action items across the OSW Staff, ensuring timeliness, accuracy, and proper routing
• Administer, organize, and maintain digital records repositories, file plans, and document libraries within SharePoint Online in accordance with DoW records management policies
• Provide defense travel request support, assisting staff with travel authorizations, itineraries, and approvals
• Monitor, track, and report on task suspense dates, coordinating with action officers and leadership to resolve roadblocks and prevent bottlenecks
• Review outgoing executive communications, correspondence packages, formal memorandums, briefings, and documentation for strict adherence to formatting, style guidelines, and quality standards
• Support daily office operations, coordination meetings, and administrative deliverables
• Execute ad hoc tasks, special administrative projects, and analytical support as assigned by office leadership to maintain peak operational tempo

Requirements

• Bachelor's degree plus 3+ years of relevant experience in task management, correspondence management, and administrative operations
• Active Secret Clearance required (Top Secret clearance preferred)
• Deep practical knowledge and hands-on experience using SharePoint Online for document lifecycle and records management
• Demonstrated experience supporting or operating within the Department of War (DoW) and senior OSW Staff environments
• Must be willing and able to work on-site at the Pentagon up to 5 days per week
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Nice to have:

• Advanced proficiency in SharePoint Online administration, site management, permissions, list creation, and document architecture. Knowledge of metadata tag best practices
• Strong understanding of DoW and OSW Staff governance, hierarchy, official correspondence guidelines, and executive workflows
• Working knowledge of defense travel systems, policies, and regulations
• Exceptional organizational, workflow-tracking, and multitasking skills with a demonstrated ability to thrive in a fast-paced executive headquarters environment