Business Operations Partner

About This Role

This Business Operations Partner role provides key support to the team, combining executive assistance, operational coordination, marketing and proposal development, and administrative oversight for finance and HR processes. It suits a highly organized and proactive individual who can manage multiple priorities, communicate effectively, and contribute to the smooth day-to-day operations of the business.

Responsibilities

• Provide administrative support to senior leadership, including calendar management, meeting coordination (booking meeting rooms, ordering lunch and supplies), and travel arrangements
• Manage expenses by uploading them to D365
• Prepare meeting agendas, presentations, and follow-up materials
• Track action items and support the execution of strategic priorities
• Act as a central point of coordination across internal and external stakeholders
• Provide support to Project Managers, Directors, and Associate Directors with the setup and administration of projects within D365
• Create and manage Purchase Orders (POs) in accordance with company processes and approvals
• Process credit notes and support related financial documentation
• Serve as a point of contact for D365-related inquiries, providing guidance and troubleshooting support to team members
• Assist users in navigating D365 features and promoting best practices for system utilization
• Report on missing timesheets and utilization
• Prepare and issue client invoices in a timely and accurate manner
• Assist with onboarding and offboarding processes, including documentation and coordination
• Coordinate internal communications, team meetings, and engagement initiatives
• Improve and maintain internal processes, tools, and documentation
• Support ad hoc projects and operational initiatives as needed
• Provide event management support

Requirements

• 5–10 years of experience in an administrative, operations, or coordination role
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint)
• Ability to manage multiple priorities and work independently in a fast-paced environment
• High level of professionalism, discretion, and reliability

Nice to have:

• Experience with invoicing, CRM, or project management tools

Benefits

• 100% covered health and dental benefits for you and your dependents (including paramedical services)
• Health spending account, to top up expenses not covered in the benefits program