About This Role
This leadership role within a fast-growing technology company involves working directly with the Founder & CEO to drive business operations and strategic execution. The manager will help structure the business, take ownership of key initiatives, and oversee various aspects from client management to team development and international expansion.
Responsibilities
- Work directly with the CEO to execute business priorities and strategic initiatives
- Oversee day-to-day operations, coordinate teams, and ensure projects move forward
- Develop scalable processes, operational reporting, and performance indicators
- Identify bottlenecks, improve efficiency, and solve operational challenges
- Help manage relationships with enterprise clients and strategic partners
- Coordinate client onboarding, implementations, and service delivery
- Participate in client meetings and ensure commercial commitments are delivered
- Support new business opportunities and international client rollouts
- Lead the recruitment, onboarding, and operational scaling of authentication specialists
- Manage workforce capacity, productivity, and service quality
- Build processes to support increasing authentication volumes across multiple markets
- Coordinate internal teams and external service providers
- Support financial planning, budgeting, forecasting, and performance reporting
- Work with product and technology teams to introduce AI and automation into operational workflows
- Help establish the organizational infrastructure required for international expansion
- Take ownership of cross-functional projects and ensure successful execution
Requirements
- 4+ years of experience in business operations, management consulting, startups, scaleups, or related roles
- Experience coordinating teams, managing clients, and delivering complex projects
- Strong organizational, analytical, and problem-solving abilities
- Commercial awareness and confidence interacting with senior stakeholders
- An entrepreneurial mindset with a proactive, hands-on approach
- Ability to work independently, take ownership, and make decisions
- Strong interest in technology, AI, and business innovation
- Excellent written and spoken English
- Candidates must be based in Milan or willing to relocate
Nice to have:
- Italian language skills
- Experience in technology, luxury, marketplaces, retail operations, or professional services
Benefits
- Direct exposure to the CEO: Work closely with the founder on strategic and operational decisions
