Business Operations Intern

About This Role

This full-time on-site internship supports the company's business operations by managing customer relationship management (CRM) data, sales reporting, and commercial documentation. The role is based in Petaling Jaya, Selangor, and offers practical exposure to B2B sales processes and inter-departmental collaboration.

Responsibilities

• Maintain accurate, complete, and up-to-date sales information in the CRM system
• Support the regular review and update of sales opportunities, customer information, follow-up activities, and key commercial milestones
• Identify missing, outdated, or inconsistent information and follow up with relevant sales team members to support reliable pipeline visibility
• Update weekly sales reports, performance trackers, and management dashboards based on the latest CRM information
• Support the preparation of weekly sales meetings and other business reviews by ensuring that the required information is available and properly presented
• Assist in tracking agreed follow-up actions and key updates arising from sales and operational discussions
• Coordinate with the Finance team on sales-related operational matters, including invoice issuance, payment tracking, and collection status
• Follow up with relevant internal stakeholders to ensure that invoicing and payment information is updated in a timely manner
• Maintain organized sales records, customer documents, and supporting commercial information in accordance with the company
• Provide general operational support for sales-related processes and initiatives as assigned

Requirements

• Currently pursuing or recently completed a Diploma or Degree in Business, Marketing, Analytics, Operations, Finance, Information Systems, or a related field
• No prior full-time work experience is required; relevant internship, project, or student organization experience would be an advantage
• Basic proficiency in Microsoft Excel and willingness to learn CRM and reporting tools
• Strong attention to detail and the ability to complete structured data and reporting tasks accurately
• Clear written and verbal communication skills, with the confidence to ask questions when information is unclear
• Organized, responsible, and able to complete assigned tasks within agreed deadlines
• Mandarin language proficiency for stakeholder collaboration with Mandarin-speaking country partners

Nice to have:

• Interest in technology, SaaS, industrial automation, engineering, or project-based B2B businesses
• Exposure to Excel functions, PivotTables, Power BI, Tableau, SQL, or other data tools
• Basic understanding of sales, customer relationship management, or business operations