This Business Operations Coordinator role supports the execution of cross-functional operational initiatives across several departments, including Membership, Technology, and Marketing. The coordinator helps ensure departments have the information, tools, and follow-through needed to meet organizational priorities. This role suits a highly organized, technologically proficient, and solutions-oriented candidate able to manage multiple priorities in a fast-paced, collaborative environment.
Responsibilities
Coordinate operational projects, workflows, and deliverables across Membership, Technology, Facilities, Member Programs, General Operations, and Marketing and Communications
Develop and organize meeting materials, project summaries, process documents, presentations, and follow-up action items
Coordinate meetings, timelines, project milestones, and follow-up activities for cross-functional operational initiatives
Prepare clear internal communications, status updates, workflow summaries, and operational briefings to support cross-functional alignment
Create, maintain, and refine operational tools and materials using Microsoft Excel, Word, Visio, and PowerPoint, including tracking spreadsheets, formatted documents, process maps, dashboards, and presentations
Provide office coordination support, including visitor coordination, front desk coverage, mail distribution, deliveries, and related operational needs
Support a professional and responsive office environment for visitors, staff, vendors, and cross-functional partners
Coordinate incoming mail, deliveries, and office materials to ensure timely routing and follow-through
Support the accurate capture, routing, and documentation of materials requiring entry into internal systems
Coordinate office logistics and operational requests in partnership with Facilities and appropriate department contacts
Serve as the point of contact for shredding services and coordinate related pickups
Serve as the primary liaison with building management staff on office-related needs
Coordinate meeting logistics, meals, vendor scheduling, and facilities-related support for cross-functional initiatives and operational activities
Prepare and organize onboarding materials, process documents, and operational resources for new employees and internal stakeholders
Coordinate interview logistics, training sessions, and related follow-up activities in partnership with Human Resources and department leaders
Support process documentation, training coordination, and communication of operational updates that improve consistency and cross-department collaboration
Requirements
BA/BS or relevant experience and high school diploma
1-3 years of prior operations coordination, project coordination, business support, or cross-functional office experience preferred
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Strong written and verbal communication skills
Professional, polished demeanor with a positive, service-oriented attitude
Highly organized with strong attention to detail and ability to manage multiple priorities
Intermediate to advanced proficiency in Microsoft Excel, Word, Visio, and PowerPoint, including spreadsheet tracking, data organization, document formatting, process mapping, presentation development, and preparation of operational materials
Ability to handle sensitive and confidential information with discretion
Reliable, punctual, and comfortable working in-person at the front desk at least three days a week, subject to change based on the needs of the business
Excellent written and verbal communication skills, with a strong ability to craft professional emails and stakeholder-facing correspondence
Customer service mindset and an ability to build and maintain positive relationships
Strong organizational and project management skills; Highly organized and detail-oriented, with the ability to juggle multiple priorities and deadlines
Demonstrated ability to track deliverables, logistics, and support contract fulfillment across events and campaigns
Ability to identify issues or discrepancies, follow established procedures for resolution, and escalate complex problems to a supervisor when necessary
Ability to complete assigned tasks with minimal supervision and work effectively as part of a team
Must be reliable and trustworthy
Ability to work from the assigned office three (3) days a week on a regular basis, and/or as requested by the VP Operations, Director of Human Resources, or Chief Operating Officer
Willingness to relocate to the Washington, DC metro area (DMV)
Benefits
Excellent benefits package, which includes medical, dental and vision coverage, life insurance, short-and long-term disability plans, retirement, tuition reimbursement, generous leave and more!
Important Details
Work format: hybrid telework arrangement with three (3) days a week in the Alexandria, VA office, subject to change with the needs of the organization
Application deadline: November 6, 2026
About the Company
The National Alliance for Care at Home (Alliance) is the leading authority in transforming care in the home. As a national trade association, it represents providers of home care, home health, hospice, palliative care, and other services delivered where people want them most—at home. The Alliance serves as a unified voice for providers and the individuals they care for across all stages of life.
