Business Operations Coordinator

About This Role

The Business Operations Coordinator provides essential back-end support for sales, operations, and marketing initiatives within a boutique Managed IT Services Provider. This role involves a blend of procurement, billing, vendor relationship management, and administrative tasks, making it suitable for a detail-oriented individual capable of managing multiple tasks in a fast-paced environment.

Responsibilities

• Manage the procurement of hardware, software, and licensing for AIE clients, including placing orders, tracking shipments, receiving equipment, and coordinating delivery
• Work with clients, AIE engineers, and vendors to prepare quotes for hardware, software, licensing, and other client technology needs
• Track procurement of cost of goods sold and subsequent client-facing charges for internal billing audit purposes
• Build and maintain strong relationships with AIE's vendors and distribution partners
• Maintain accurate client, sales, and operational information in Autotask and assist with administration of the Autotask CRM
• Reconcile Microsoft licensing and usage reports to ensure accurate client billing
• Generate and send recurring and project-related client invoices and assist in resolving billing discrepancies
• Coordinate with AIE's technical and sales teams to ensure quotes, orders, licensing, and billing are processed accurately and on time
• Assist with AIE's marketing initiatives, including creating and updating website content to support SEO
• Coordinate and maintain AIE's social media presence and marketing activities
• Help identify opportunities to improve administrative and operational processes as the company grows
• Provide general business and administrative support to AIE's leadership and team as needed
• Perform other duties as assigned

Requirements

• Advanced written and spoken English communication skills; excellent telephone manner
• Capable of working in a fast-paced environment with critical thinking and problem-solving skills
• Capable of working in and out of multiple tasks throughout the day
• Proficient with Microsoft Office and general computing
• High level of diplomacy, sound judgment, and discretion when dealing with clients and vendors
• Associates or College degree, or a minimum of two years’ professional work experience in a similar environment
• Must be able to pass a criminal background test
• Must have a valid driver’s license and reliable transportation

Nice to have:

• Previous Managed Service Provider (MSP) or technology job experience
• Technical terminology regarding Microsoft networking with desktop and server environments