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This hands-on role focuses on building the foundational processes, systems, and AI-enabled workflows for the company's brokerage operations. The successful candidate will work across teams to understand, improve, and expand existing workflows, creating structure as volume and complexity increase. A central part of the role involves determining how work shifts from people to AI agents, designing workflows that span both, and building systems to manage quality, performance, and accountability. This role is ideal for someone who is systems-minded, enjoys building from the ground up, and seeks broad exposure to an early-stage company.
The company is reimagining how people buy and navigate healthcare, replacing traditional brokerage with an AI-native platform. It aims to streamline the process of choosing plans, finding care, scheduling appointments, calling insurance, and fighting bills. The seed-stage startup is well funded by top VCs and its team works together in person in San Francisco.
