Business Operations Associate

1. About Our Client:

The organization operates in the financial services industry, focusing on providing lease-to-own financing solutions for non-prime consumers. It addresses the challenge of enabling more people to afford significant purchases by offering flexible payment options. Serving over 2 million customers and partnering with retailers nationwide, the company facilitates increased sales and customer loyalty through accessible financing programs.

2. About the Opportunity:

The Business Operations Associate plays a crucial role in supporting the organization''s expanding customer base by delivering exceptional customer service and operational support. This position contributes to the company’s growth and success by managing inbound non-phone communications and executing back-office financial processes with accuracy and compliance.

3. Responsibilities:

• Provide customer and operational support via email, direct mail, faxes, and internal tickets

• Resolve inbound requests independently and escalate when necessary

• Handle disputes, chargebacks, and account-related issues

• Accurately post payments received through direct mail

• Conduct quality assurance on customer service phone calls as needed

• Adhere to regulatory and compliance deadlines

• Follow established procedures precisely and identify process improvements

• Adapt to various tasks as required

4. Requirements:

• Minimum 2 years of experience in financial services, billing, or fraud investigations

• Strong commitment to quality, accuracy, and consistency in routine tasks

• Proficient problem-solving, math, computer, and keyboarding skills, including Microsoft Suite

• Excellent verbal and written communication skills

• Detail-oriented with strong organizational abilities

• Strong interpersonal and active listening skills

• Ability to work independently and efficiently both remotely and on-site

• Experience managing multiple priorities in a fast-paced environment

• Bilingual in English/Spanish preferred; additional languages advantageous

• Bachelor’s degree or equivalent experience

5. Pay Range and Compensation Package:

• $24 per hour

• Eligible for participation in the Operations bonus incentive

6. Benefits & Perks:

• Comprehensive medical, dental, and vision coverage

• 20 paid time off days plus 11 paid holidays

• 401(k) retirement plan with company matching

• Student loan and tuition reimbursement

• Commuter assistance

• Paid parental leave (maternal and paternal)

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.