Business Operations Associate

About This Role

As a Business Operations Associate, you will be the backbone of store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area

Requirements

• Ability to read, interpret, and record data accurately for compliance and reporting
• Strong organizational and multitasking skills in a deadline-driven environment
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills
• Effective verbal and written communication skills for customer and team interactions
• Ability to lift up to 20 lbs and work on your feet for extended periods
• Commitment to confidentiality, integrity, and adherence to CarMax policies
• Flexibility to work varied schedules, including nights, weekends, and holidays

Benefits

• Up to 48 hours of sick time per year accrued on a per pay period basis
• Between 80 hours and 200 hours per year of vacation time after a 90-day waiting period depending on years of continuous service with the Company
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
• Holiday Premium Pay if working on a scheduled holiday due to business need
• Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval (for full-time salaried associates)

About the Company

CarMax revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. With over 250 store locations and over 30,000 associates, it is the nation’s largest used car retailer. CarMax has been recognized as one of the Fortune 100 Best Companies to Work For® and is committed to helping communities thrive.