Business Operations Analyst

About This Role

This Business Operations Analyst role drives financial governance, procurement excellence, and operational performance across Infrastructure Services. It integrates financial management, cloud cost governance, and operational analytics to optimize spend, improve efficiency, and enable data-driven decision-making across traditional and cloud-based technology environments.

Responsibilities

• Lead end-to-end financial oversight including budgeting, forecasting, financial planning, and cash-flow optimization
• Ensure adherence to financial controls, regulatory compliance, and governance standards
• Deliver monthly and quarterly financial reports, providing insights to senior leadership for strategic planning
• Achieve high forecast accuracy to enable effective resource allocation
• Manage and optimize cloud spend across IaaS, PaaS, and SaaS platforms, ensuring alignment with budget and business objectives
• Implement Fin Ops practices including cost allocation, tagging strategies, showback/chargeback models, and consumption tracking
• Monitor cloud usage trends and provide actionable insights to reduce waste and improve cost efficiency
• Collaborate with engineering and infrastructure teams to right-size resources and optimise cloud architecture for cost-performance balance
• Establish governance frameworks for cloud financial controls, including spend thresholds, forecasting models, and anomaly detection
• Support vendor negotiations and commercial optimisation for cloud service agreements and renewals
• Integrate cloud financial reporting into enterprise dashboards for leadership visibility
• Manage end-to-end procurement lifecycle across technology domains (Network, IaaS, Storage & Backup, Core Systems, etc.)
• Review quotations, negotiate contracts, and collaborate with Central Procurement Office to drive cost efficiency
• Oversee purchase orders, contract execution, and vendor performance management
• Drive cost optimisation initiatives across hardware, software, maintenance, and professional services
• Monitor project financials and progress to ensure adherence to budgets, timelines, and delivery milestones
• Maintain comprehensive project documentation and reporting for stakeholder transparency and alignment
• Enhance operational scalability through KPI tracking and structured reporting
• Analyse financial and operational data to identify inefficiencies and implement improvements
• Develop and maintain dashboards and consolidated reporting to support data-driven decision-making
• Improve operational efficiency, including 100% renewal efficiency through process optimisation and approximately 40% reduction in manual reporting effort