Business Operations Analyst

About This Role

This role is for a Control Analyst supporting the design, documentation, monitoring, and effectiveness of business line controls within the Process Risk and Control Methodology (PRCM) system. The analyst serves as a key partner to business line leadership, risk partners, and oversight functions, ensuring controls are accurately represented in enterprise control systems, risks are appropriately mitigated, and regulatory examinations and internal audits are managed effectively. This position acts as a central point of coordination between the business line and second and third line partners, providing transparency, discipline, and consistency across control activities that support the operational and regulatory priorities of the assigned business line.

Responsibilities

• Support the design, documentation, monitoring, and effectiveness of business line controls
• Ensure controls are accurately represented in enterprise control systems
• Ensure risks are appropriately mitigated
• Manage regulatory examinations and internal audits effectively
• Act as a central point of coordination between the business line and second and third line partners
• Maintain relationships and build rapport with oversight teams and Regulatory Services
• Work with Business Unit Risk Managers and Business Line partners to proactively identify key upcoming engagements
• Work with Business Line Quality Assurance and Risk Control Self-Assessment teams to help ensure productive, good quality engagements occur with successful outcomes

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically four or more years of related experience
• Strong analytic, logical reasoning, and problem-solving skills
• Thorough understanding of operational and compliance risks
• Basic to advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact assigned lines of business
• Basic to advanced understanding of the operations, products/services, systems, and associated risks/controls of the assigned lines of business
• Basic to high degree of Risk/Compliance/Audit competencies
• Strong process facilitation and project management skills
• Strong and effective people skills including strong oral and written communication skills
• Effective relationship building and negotiation skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to manage multiple tasks/projects and deadlines simultaneously