Business Operations

About This Role

This business operations role works directly with the leader of the business line, extending their reach as part chief of staff and part business operations lead. The role involves preparing decisions, running the operating rhythm, representing the leader across forums and business lines, and ensuring agreed-upon actions are completed.

Responsibilities

• Prepare decisions: Frame the issues that need a decision, gather the facts and options, and brief ahead of each meeting
• Run the rhythm: Run the business reviews and the pipeline and forecast cadence, and follow every action to closure
• Track performance: Own the dashboards that show where pipeline, revenue and accounts stand, and flag what needs attention
• Drive priorities: Take cross-team initiatives from idea to result, with sales, delivery, partnerships and finance
• Represent: Act on the leader’s behalf in meetings and with stakeholders, with judgment and discretion
• Advise: Bring an independent view to the leader’s business decisions: pressure-test the options, surface the trade-offs and risks, and recommend a course of action
• Prepare forums: Own the leader’s preparation for management forums, group committees and board sessions: build the papers, pre-wire positions with stakeholders, and turn the outcomes into actions
• Connect business lines: Coordinate the business line with Echelon’s other business lines and group functions: align priorities, resolve dependencies, and keep the leader ahead of what is coming

Requirements

• Analytical: Comfortable with data, models and dashboards, and able to turn numbers into a clear recommendation
• Organized: Able to run many workstreams at once, with structure, follow-through and attention to detail
• Trusted: The judgment and discretion to handle sensitive information, and the maturity to speak for a senior leader
• Customer first: Measure your work by customer outcomes, and prioritize accordingly
• Ownership mentality: Own outcomes end to end; when something breaks or stalls, treat it as yours to fix
• Clear communicator: Explain complex systems simply, to operators and executives alike, and make the value of your work visible
• Comfortable with ambiguity: Make progress with incomplete information, partial data and unfamiliar environments, and enjoy solving problems where there is no structure yet
• Long-term builder: Invest in Echelon’s long-term success, bringing field insight back into our strategy and operations
• Curiosity: Learn how each team really works, and what the business needs from it
• Speed: Turn a request into a working tracker, brief or process quickly
• Rigor: Check the numbers before you share them, and can explain where each one comes from
• Confidence & humility: Challenge and accept challenge, and change your view on evidence, without ego
• Autonomy: Decide with incomplete information and own it; from an outcome, organize the work yourself
• Resourcefulness: Missing data, unclear owners, competing priorities: find a way with what is available
• Situational leadership: Lead when the moment calls for it, and follow when someone else has the better call
• A force multiplier: Your briefs, trackers and follow-through make the whole leadership team faster
• AI-native depth: AI tools are part of how you analyze, write and automate, and you have built something useful with them
• A few years in consulting, strategy, operations or a chief of staff seat
• Numerate, discreet, eager to learn

Benefits

• Housing, transport and education allowances
• Medical cover
• Equity through the employee equity program

About the Company

Echelon is a Saudi-born, sovereign technology company that brings leading global AI technologies to the Kingdom and the world, deploys them through its own forward deployed operations, and productizes Saudi-developed capability. The business line takes the world’s leading AI technologies to the Kingdom’s largest enterprises and institutions.