About This Role
This Business Operations role is key to driving high-priority initiatives that support Factory
Responsibilities
- Design and implement scalable processes across GTM, customer success, finance, and core operations
- Create compelling materials for strategic presentations and external partnerships
- Build and own financial models and business metrics to inform strategic decisions
- Develop customer success playbooks that drive adoption, activation, and measurable value
- Lead cross-functional projects across customer success, partnerships, community-building, and more
- Build dashboards and reporting systems to drive data-informed decisions across the business
- Partner closely with leadership and technical teams to ensure operational excellence as we scale
Requirements
- 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup
- Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills
- Proven track record of thriving in ambiguous environments and driving results under pressure
- Outstanding written and verbal communication
- Ability to break down complex problems and execute structured solutions
- Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions
- Experience collaborating closely with technical teams and products
Nice to have:
- Experience in AI/ML or enterprise software companies
- Background in B2B SaaS operations
- Technical background or basic coding abilities
- Proven record of scaling operations at early-stage startups
About the Company
Factory is bringing autonomy to software engineering.
