About This Role
This role involves driving business growth and managing client relationships within an assigned area, while also servicing existing clients. The Business Manager is responsible for achieving business targets, identifying new prospects, and ensuring client engagement.
Responsibilities
- Ensure 100% achievement of assigned business targets (volume and value)
- Identify new business prospects and areas through market initiatives such as leafleting, canopy activities, and direct sourcing
- Coordinate with prospective and existing customers to generate new business opportunities and ensure client engagement
- Build and maintain strong customer relationships to drive repeat business and enhance brand presence in the market
- Manage the sourcing process from lead generation to disbursement, ensuring completeness of documentation and formalities
- Collaborate with collections and credit teams to manage portfolio quality, follow up on delinquent cases, and control WIRR and fee realization
- Perform field verifications of customers’ residence, business premises, and credit-related assets to ensure creditworthiness and mitigate risk
- Conduct physical verification of key financial documents such as ITRs, bank statements, property documents, and legal papers
- Prepare and recommend basic Credit Appraisal Memos (CAM) and coordinate approvals from credit, legal, technical, operations, and store departments
- Assist in the collection and utilization of marketing data to support telecalling and self-sourcing efforts
- Ensure timely and accurate preparation and submission of MIS reports related to sourcing, disbursement, audits, and operational pendency
- Follow proper procedures for handling and movement of property documents and customer files in coordination with the central operations team
- Conduct all business dealings with integrity, ensuring full transparency and avoiding any direct or indirect personal interest in client transactions
- Guide and train team members on sales processes, incentive schemes, and strategies to ensure complete understanding and alignment with organizational goals
- Clearly communicate all terms of the deal to customers, including rate of interest, fees, charges, and conditions, ensuring informed decision-making
- Maintain respectful and professional conduct during customer interactions, especially during property visits and while taking photographs—with explicit customer consent
- Perform customer reference checks with discretion and maturity, safeguarding the client's reputation and ensuring no sensitive information is disclosed
- Uphold client confidentiality by not sharing personal or financial details with other clients or external parties
- Support team development by nurturing talent, encouraging performance, and promoting a positive work environment focused on achieving targets and earning incentives
