Business Development Representative

About The Company American Management Association (AMA), operating under the name AMERICAN MANAGEMENT ASSOC., is a renowned global organization dedicated to professional talent development. With a rich history of empowering individuals and organizations, AMA offers comprehensive leadership development, management training, and corporate learning solutions. Their programs are designed to equip professionals with practical skills, strategic insights, and real-world tools necessary to excel in today's competitive business landscape. Committed to fostering growth and innovation, AMA serves a diverse clientele across various industries, providing tailored training in person and online to meet the evolving needs of the modern workforce.

About The Role The Business Development Representative at AMA plays a vital role in revitalizing dormant accounts and supporting current customers in planning their employees' professional development initiatives. This position requires proactive engagement with clients to understand their training needs, ensure accurate account information, and promote AMA’s suite of professional development solutions. The ideal candidate will be a motivated self-starter with excellent communication skills, capable of executing strategic marketing efforts and providing exceptional customer service. This role offers an opportunity to contribute directly to the growth of AMA’s client base while fostering long-term relationships with organizations seeking to enhance their workforce capabilities.

Qualifications The ideal candidate should possess a bachelor’s degree or equivalent experience. Prior experience in customer service or business development, preferably spanning two or more years, is highly desirable. Strong communication and interpersonal skills are essential for engaging effectively with clients and internal teams. The candidate must demonstrate solid time management and organizational abilities to handle multiple accounts and tasks efficiently. A high level of motivation, goal orientation, and a results-driven mindset are crucial for success in this role. Additionally, the applicant must be able to commute daily to the Saranac Lake location, ensuring consistent presence and engagement with clients and team members.

Responsibilities

• Proactively contact dormant accounts to inquire about current training needs and re-engage clients.
• Maintain and update customer profiles, ensuring all contact information is accurate and current.
• Implement and execute corporate marketing strategies to promote AMA’s training programs and services.
• Deliver exceptional customer service during all interactions, fostering strong client relationships.
• Plan, prioritize, and organize daily work schedules to maximize outreach and engagement efforts.
• Assist in the development and execution of sales strategies to expand AMA’s market presence.
• Collaborate with internal teams to ensure client needs are met and feedback is incorporated into service offerings.
• Perform other related duties as assigned to support organizational goals.

Benefits AMA offers a comprehensive benefits package that supports the well-being and professional growth of its employees. While specific details are provided during the hiring process, benefits typically include competitive compensation, opportunities for ongoing training and development, and a collaborative work environment. Employees also gain the chance to work with a globally recognized organization committed to making a meaningful impact in professional development. AMA values diversity and inclusion, fostering a workplace where all employees can thrive, contribute their unique perspectives, and advance their careers.

Equal Opportunity

AMERICAN MANAGEMENT ASSOC. is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from individuals of diverse backgrounds and experiences, and we are dedicated to providing a workplace free from discrimination and harassment. Our commitment to diversity and inclusion is integral to our organizational values and success.