Business Development Representative

About This Role

Developing and maintaining customer relationships is the core of this Level I Business Development Representative role, driving vendor initiatives and supporting partner enablement activities. You will manage vendor pipelines and work to become a subject matter expert on products and programs for the sales organization, identifying and closing new business.

Responsibilities

• Maintain and build relationships with customers, ensuring their satisfaction and addressing any concerns or issues
• Provide excellent customer service and support, serving as a primary point of contact for customer inquiries
• Drive vendor initiatives and support partner enablement activities
• Collaborate with vendors to develop and execute strategic initiatives that drive business growth
• Support partner enablement activities and work closely with internal teams to achieve vendor-specific key performance indicators (KPIs) and targets
• Develop in-depth knowledge of vendor products, programs, and industry trends
• Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle
• Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities
• Build customer relationships to effectively market a broad range of TD SYNNEX's product portfolio
• Actively participate in the sales team customer account planning and review process
• May attend industry specific business training from vendors

Requirements

• 0-1 years of relevant experience, with an associate's degree in business, marketing, or related fields preferred; high school diploma required
• Proficient in customer relationship management, negotiation, and office skills
• Basic understanding of sales processes, procedures, and terminology
• Willing to travel as needed
• Capable of following instructions, operating common office equipment, and performing accurate data entry
• Excellent verbal and written communication skills in English and local languages, including formal presentations
• Demonstrated ability to collaborate effectively with diverse individuals
• Strong organizational skills and efficient time management
• Adaptability to change and ability to perform under pressure
• Upholds social, ethical, and organizational standards with a commitment to confidentiality
• Skilled multitasker with strong relationship-building and empathy
• Comfortable with prolonged phone use and extended periods of immobility, standing, or walking
• Quick learner with proficiency in new systems and technology
• Willingness to work non-standard hours or overtime occasionally