About the role
ROLEPURPOSE & OBJECTIVE
Theincumbent will be primarily responsible to -
- Acquirenew customers for liabilities from open market
- Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities
- Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile & need of thecustomers
- Train/assistcustomers to use ATM and BCs; drive usage of alternate channels
FINANCIALSIZE
NON-FINANCIALSIZE
-
Targetassigned as per the branch
-
CASABook ?? as per the branch
-
TDBook ?? as per the branch
-
Segmentwise book (NR, Senior Citizen, HNI etc) ?? as per the branch
-
Numbertarget for all the respective products.
-
CA
-
SA
-
TD
KEYDUTIES & RESPONSIBILITIES OF THE ROLE
Business
-
Meetthe set targets on liabilities in terms of open marketacquisition & existing customer conversion
-
Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels:
-
Leadsgenerated by branch staff and personal leads
-
Referralsgenerated from existing customers
-
Alternatechannels
-
Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter
-
AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer
-
Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers
-
Sharecustomer insights/product related feedback with the Sales Manager- Liabilities
Customers
- Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services
- Reducecustomer dormancy and customer attrition by continuous engagement/ interaction
- Resolvesthe customer queries on various accounts, FD / RD, remittances &third party product
InternalProcesses
- Guidethe customer to fill the ??Account Opening Form??;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents
- Strictlyadhere & maintain compliance to KYC norms
- Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash
Learning& Performance
- Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch
- Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities
- Ensureadherence to training man-days/ mandatory training programs forself
Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines
MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
Graduate,preferably in commerce and related streams
Experience
1year experience, preferably in sales
Certifications
- AMFI/ IRDA Certified
FunctionalSkills
- Basicknowledge on retail banking products
- Documentationskills
- Processcompliance focus
- Communicationskills: fluent in the local language
BehavioralSkills
- Courteouscustomer service skills
- TimeManagement
- Sellingskills
- Telephoniccold calling skills
- Willingnessto travel & relocation as per business requirements andcareer opportunities
Competencies
- Planning& Organizing
- DrivingExecution
- ManagingRelationships
- CustomerFocus
KEYINTERACTIONS
INTERNAL
EXTERNAL
-
BranchTeam ?? Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team
-
RegionalProduct & Marketing team
-
StateHR
-
BCAgents
Location - Hosur,Tirupathur,Vellore,Dharmapuri,Palacode,Ambur,Erode,Tiruvannamalai,Coimbatore,Arcot,Gobichettipalayam,Paramathi-Velur,Paramathi,Ramanathapuram,Udumalaipettai,Tiruppur,Puducherry,Sathyamangalam,Paravur,Paravoor,Cherthala,Cuddalore,Gudalur,Coonoor,Ooty,Thrissur,Kunnamkulam,Thiruvaiyaru,Thanjavur,Tiruchirapalli,Mannargudi,Karunagappally,Mayiladuthurai,Sivakasi,Rasipuram,Namakkal,Aruppukkottai,Tirunelveli,Nagercoil,Chennai,Kottayam,Kozhikode,Thiruvananthapuram,Perambalur,Nagar,Kannur,Salem,Mylapore,Thiruvallur,Mettupalayam,Alleppey,Kollam,Panruti,Virudhachalam,Kottarakkara,Dharapuram
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Ujjivan Small Finance Bank was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.