This role is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). It involves executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards, supporting the implementation of quality assurance and quality control processes through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out action plans and milestones.
Responsibilities
Lead the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Perform monitoring and testing of controls, identifying issues and control improvements for remediation
Lead the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manage the performance and productivity of team members that conduct quality inspection reviews
Ensure timely execution of QA activities including control execution, case management, and results reporting
Manage and review all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensure accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Partner with stakeholders to identify issues, implement control improvements, and drive timely remediation and resolution
Champion a strong risk culture by monitoring, assessing, and reporting the Operational Risk Profile across the Line of Business or Enterprise Control Function
Define and lead risk mitigation strategies for key technology domains to ensure compliance with applicable laws, regulations, policies, and standards
Collaborate across Global Technology, Lines of Business, and control partners including GIS, Technology Compliance, Operational Risk, and Audit
Provide risk insights and recommendations to leadership to strengthen risk identification, assessment, governance, and remediation practices
Apply expertise in data management, artificial intelligence, information security, and related technologies to promote policy adherence and sustainable risk-based solutions
Lead end-to-end Issue Management activities, including development, execution, and monitoring of action plans resulting from self-identified, audit, compliance, and regulatory findings
Foster an inclusive environment where associates are treated fairly, respectfully, and empowered to contribute & drive operational excellence through process discipline, data-driven decision making, continuous improvement, and simplification
Model an inclusive environment for employees and clients, aligned to company Great Place to Work goals
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Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
Communicate enterprise decisions, purpose, and results, and connect to team strategy, priorities and contributions
Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues
Provide inspection, coaching and feedback to motivate, differentiate and improve performance
Actively manage expenses and budgets in alignment with objectives, making sound financial decisions
Assess talent and build bench strength for roles across the organization
Deliver results by effectively prioritizing, inspecting and appropriately delegating team work
Requirements
7+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization
Communicate complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing/communication skills to convey outcomes to stakeholders
Ability to integrate and analyze data from multiple sources, draw conclusions, and provide written recommendation within required format; can "connect the dots" to demonstrate ability to identify and perform thematic analysis
Excellent writing/communication skills, the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences
Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems
Ability to challenge in a firm, but non-confrontational manner
Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Detail oriented with an ability to review documentation for accuracy and relevance to topic
Understand complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
Proven facilitation and presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way including to executive level leadership
Excellent project management and interpersonal skills; strong attention to detail, accuracy and understanding prioritization within an environment where majority of issues are a priority
Ability to influence the opinions and actions of key stakeholders and gaining their trust
Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel
Excellent facilitation and presentation skills
Knowledge of Technology Domain discipline(s)
Nice to have:
Bachelor's and/or Master’s degree and/or relevant work experience
CISSP, CRISC, CISA, CISM certification or similar
Prior operational risk or compliance experience in the technology arena
Detailed, bank-specific risk management and governance experience
Ability to work with technical and non-technical business owners
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
Demonstrated ability to operate as a change agent and driving change across diverse stakeholders groups
Must have an Operational Excellence mindset - will often be asked to solve complex Risk issues but solve them in a way that doesn’t create complex processes
Strong collaboration and partnering skills with ability to positively influence and motivate teams
Important Details
Schedule: 1st shift
Hours Per Week: 40
About the Company
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
