Business Banking Sales Support Specialist

About This Role

This customer service and support role works directly with customer accounts and inquiries related to client satisfaction with U.S. Bank. The specialist operates under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts.

Responsibilities

• Support sales teams in executing a One Bank strategy and growing market share
• Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
• Identify potential problems and compliance issues
• Maximize client satisfaction and encourage expansion of the relationship
• Identify products and services that realize clients’ unmet needs
• Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements

Requirements

• Bachelor's degree, or equivalent work experience
• Typically seven or more years of job-related experience
• Sales support experience and skills
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective interpersonal, verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase

Important Details

• Work format: hybrid/flexible schedule with an in-office expectation of 3 or more days per week
• Application deadline: may be closed earlier due to high volume of applicants

About the Company

U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow and succeed. It participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.