Business Architect - Order to Cash

This is a fully remote contract position.

Job Summary

We are looking for a strategic and operationally-minded Business Architect to join our high-impact Business Architecture team within the CIO Office, supporting the GTM Next Program. In this role, you will own the holistic business view of capabilities across the Order-to-Cash value stream — from deal execution through operational fulfillment, billing, and revenue recognition. You will serve as the essential connective tissue between Finance, Sales Operations, Deal Desk, Legal, and technical teams, translating Go-To-Market strategy into scalable, value-driven business capabilities. A critical dimension of this role is identifying and embedding AI and automation opportunities to reduce friction, streamline post-close processing, and keep our revenue workflows at the forefront of innovation. This position requires approximately 10% travel for in-person working sessions, workshops, and stakeholder collaboration.

Responsibilities

• Define and drive a holistic business architecture across the Order-to-Cash value stream, ensuring seamless alignment from deal execution to billing and revenue recognition
• Architect capabilities supporting Operational CLM, including contract obligation management, compliance controls, workflow orchestration, amendments, and contract change management
• Design the architecture for order creation, validation, complex order processing, and order change management across upstream and downstream systems
• Architect flexible billing and invoicing capabilities including credits and adjustments, invoice generation, payment scheduling, collections, cash applications, tax calculation, credit management, dispute management, and customer account profile management
• Define capabilities and data flows that enable revenue recognition, scheduling, allocation, reporting, auditability, and compliance in partnership with Finance and RevRec policy owners
• Act as a liaison between Business Executives, Business Product Owners, and Technical Product teams to bridge strategy and execution
• Identify and integrate AI-driven and automation capabilities into revenue and billing workflows to improve efficiency, time-to-value, and decision-making
• Lead process re-engineering efforts to diagnose capability gaps and implement designs that achieve desired financial and operational outcomes
• Develop and maintain Business Process Models and Capability Maps to support program delivery and stakeholder alignment
• Define and track KPIs that evaluate the success of O2C architectural shifts and operational improvements
• Navigate complex, multi-stakeholder environments and drive process standardization across Finance, Legal, and Operations
• Support iterative, Agile program delivery in a fast-paced, ambiguous environment

Skills

• Deep understanding of SaaS business models including subscription billing, co-terming, consumption and usage models, and complex contract modifications
• Expertise across core O2C sub-domains: Operational CLM, Order Management, Billing and Invoicing, and Revenue Operations
• Strong capability in Business Process Modeling and Capability Mapping
• Proven ability to influence decision owners and SMEs to drive process standardization across Finance, Legal, and Operations
• Experience with enterprise O2C enablement platforms including CLM, Billing Engine/ERP, CPQ-to-Order integrations, and Revenue Recognition engines
• Demonstrated ability to embed AI and automation into operational workflows to reduce cycle times and improve decision-making
• Mastery of process re-engineering techniques to diagnose gaps and implement functional designs
• Strong analytical skills to define and track KPIs evaluating O2C architectural performance
• Familiarity with Agile methodologies and iterative program delivery
• Excellent interpersonal and communication skills with the ability to influence across all levels of the organization
• Ability to manage ambiguity and lead complex, multi-stakeholder projects simultaneously
• AI and innovation mindset with a track record of integrating emerging capabilities into revenue and billing processes

Experience

• 6+ years of experience in Business Architecture, Revenue Operations, Finance Operations, Order Management, Management Consulting, or Sales Operations within the SaaS or Technology industry
• Proven hands-on experience with enterprise Order-to-Cash platforms such as Contract Lifecycle Management tools, Workday Financials, CPQ integrations, financial platforms such as Zuora, and Revenue Recognition engines
• Demonstrated experience leading cross-functional initiatives spanning Finance, Legal, Sales Operations, and Technical teams
• Experience operating in an "Operational" Business Architecture capacity — moving beyond high-level theory into functional process design and execution

Qualifications

• Bachelor's degree in Business Administration, Finance, Management Information Systems, Engineering, or a related field
• Certifications in Business Analysis, Process Improvement, or related disciplines such as CBAP or Lean Six Sigma are preferred
• Agile or Scrum certifications are a plus
• Salesforce certifications or equivalent platform credentials are preferred

This is a rare opportunity to shape the foundational architecture of a world-class Go-To-Market engine at one of the most innovative companies in enterprise technology. You will work at the intersection of strategy and execution, influencing how revenue flows across the entire customer lifecycle while driving meaningful AI-powered transformation. If you are energized by solving complex, high-stakes operational challenges and want your work to have a direct and lasting impact on how a Fortune 500 company scales, this role offers the visibility, collaboration, and purpose to make that happen.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Criminal history may have a direct, adverse, and negative relationship with the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to policies and codes of conduct.

We may use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision-making in the hiring process.