About This Role
This role is accountable for executing the Results Delivery Office (RDO) Process Intelligence strategy and supporting enterprise transformation programs aligned with the company’s most critical initiatives. Process Intelligence uses a data-driven approach to create process transparency by analyzing how end-to-end processes are executed, highlighting gaps between expectation and reality.
Responsibilities
- Drive initiatives to maximize business value from process intelligence deployments (current-state understanding, automation/redesign opportunities, and value capture monitoring)
- Understand and map end-to-end business processes, underlying systems, and data; identify performance gaps and improvement opportunities
- Develop and maintain a knowledge repository of process insights derived from process mining and other process analysis tools; ensure appropriate process documentation and controls
- Manage project work across multiple initiatives and process scopes; coordinate activities and information flow between process owners, analysts, IT, and RDO
- Create visualization dashboards to present actionable insights and track key metrics, milestones, ROI and/or benefits
Requirements
- Master’s OR Bachelor's degree and 7 to 13 years of Business Performance, Continuous Improvement, or Project Management experience
- Process analysis, visualization, and improvement experience; proficiency with one or more process mining tools (e.g., Celonis, Signavio)
- Experience processing, filtering, and presenting large data extracted from multiple source systems
- Data reporting experience (e.g. Tableau, Power BI)
- Strong project management capabilities partnering with both business and IT
- Accountability and autonomy to prioritize workload, operate independently, and deliver high-quality outputs
- Strong problem solving and decision making; able to tackle ambiguity, apply risk-appropriate decisions, and escalate timely
- Effective communication; distil complex information and tailor messages to audience
- Teamwork and influencing skills; build strong cross-functional relationships
Nice to have:
- Coding knowledge (e.g., SQL, Python, YAML)
- Strong understanding of SAP ECC and S/4 HANA table structures; knowledge of system data structures and database management
- Experience deploying AI and automation solutions (e.g., RPA)
- Broad business process knowledge, including biopharmaceutical-specific processes
- Comfortable working in a start-up or build environment as we expand into new areas within the company
- Continuous improvement mindset; nurture a culture of process transparency and performance improvement
