Business Analyst & Procurement Platform Administrator

Role: Business Analyst & Procurement Platform Administrator

Job Description:

• Act as a key business administrator for the procurement platform, working closely with Procurement, Technology, and the platform partner.
• Support the configuration and ongoing maintenance of intake forms, workflows, approval rules, routing logic, notifications, and business rules.
• Manage user roles, permissions, and access in coordination with Identity and IT teams.
• Support configuration changes as procurement policies, approval thresholds, and business processes evolve.
• Maintain platform documentation, configuration records, and administrator procedures.
• Troubleshoot user and process issues and coordinate escalation to the platform provider or internal Technology teams where required.
• Monitor platform usage and identify opportunities to improve user experience, adoption, and process efficiency.
• Support dashboards, reporting, and data quality within the platform.
• Coordinate the implementation, testing, and rollout of platform enhancements and new capabilities.
• Support the governance, testing, and controlled rollout of AI-enabled features and agents.
• Become a key internal point of contact and subject matter expert for the procurement platform following implementation.

Procurement Transformation Support

• Support the Director of Procurement in planning and delivering the procurement transformation programme.
• Coordinate activities associated with the implementation of the AI-enabled procurement workflow solution.
• Track project milestones, deliverables, risks, issues, dependencies, and action items.
• Prepare project documentation, status updates, steering committee packs, and executive presentations.
• Monitor progress across multiple workstreams and ensure key deadlines and deliverables are met.
• Support testing, deployment, business readiness, and implementation activities.

Business Analysis

• Gather, document, and analyse business requirements from stakeholders across Procurement, Finance, Operations, Technology, and other business functions.
• Translate business requirements into platform configuration requirements, including workflows, forms, routing, approvals, and business rules.
• Map current-state ("as-is") and future-state ("to-be") procurement processes.
• Identify process improvement opportunities and efficiencies enabled by automation, digitization, and AI.
• Translate business needs into clear functional requirements for technology partners and solution providers.
• Facilitate and participate in workshops, process design sessions, requirements discussions, and solution demonstrations.
• Support User Acceptance Testing (UAT), defect management, and validation of system enhancements.

Executive & Project Coordination

• Act as a key liaison between the Director of Procurement and internal and external stakeholders.
• Coordinate project governance forums, meetings, schedules, and executive calendars related to the transformation programme.
• Prepare agendas, meeting minutes, decision logs, action trackers, and follow-up communications.
• Coordinate communications and follow-up activities across project stakeholders.
• Support budget tracking, vendor coordination, and procurement project administration.
• Ensure key decisions, actions, risks, and dependencies are appropriately documented and followed through.

Stakeholder Management & Change Support

• Build strong relationships across business functions and leadership teams.
• Support the development and execution of communication and change management plans.
• Support user training, onboarding, and adoption activities.
• Coordinate stakeholder workshops, feedback sessions, and user engagement activities.
• Gather and incorporate stakeholder feedback to improve processes and platform adoption.
• Drive awareness, engagement, and effective adoption throughout the transformation journey.

Reporting & Data Analysis

• Develop project dashboards, status reports, and progress updates.
• Analyse procurement and operational data to support decision-making and identify improvement opportunities.
• Produce executive summaries, insights, and recommendations for leadership teams.
• Track benefits realization, performance metrics, and key performance indicators (KPIs).
• Support data quality and reporting improvements across the procurement platform.

Required Skills & Experience

• Bachelor’s degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related discipline.
• Experience in Business Analysis, Project Coordination, PMO, Executive Support, Transformation, or a related role.
• Experience supporting business transformation, process improvement, or technology implementation projects.
• Demonstrated ability to translate business processes and requirements into workflows, forms, approvals, routing logic, and system configuration.
• Strong requirements gathering, documentation, and business process mapping skills.
• Excellent organizational, prioritization, and multitasking abilities.
• Strong stakeholder management and communication skills, with the confidence to engage with senior stakeholders.
• Advanced Microsoft Office skills, particularly PowerPoint, Excel, Teams, and SharePoint.
• Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and a structured, problem-solving approach.

Desirable

• Experience in Procurement, Sourcing, Supply Chain, Finance, or a related business function.
• Knowledge of procurement technologies, workflow platforms, or Source-to-Pay (S2P) solutions.
• Experience administering or supporting enterprise SaaS platforms.
• Experience working with AI-enabled business applications, automation, or AI agents.
• Familiarity with Agile, Scrum, Waterfall, or hybrid project delivery methodologies.
• Business Analysis or Project Management certification, such as CBAP, PMI-PBA, PRINCE2, PMP, or Agile certifications.
• Experience with Power BI, data visualization, dashboards, or reporting tools.
• Experience supporting change management, user adoption, or digital transformation initiatives.