Business Analyst, Insurance

Our client is a leading insurance company.

Responsibilities

• Gather and document business requirements from agency, operations, and IT teams
• Translate business needs into clear functional requirements, user stories, and acceptance criteria
• Support digital application development by working with designers, developers, and vendors
• Participate in Agile project activities and support user acceptance testing (UAT)
• Review agency and insurance processes and identify opportunities for digitalisation and automation
• Recommend and support implementation of system improvements and workflow enhancements
• Act as a key liaison between business stakeholders and technology teams
• Prepare and present proposals, updates, and findings to stakeholders
• Analyse data and define reporting or dashboard requirements
• Ensure digital solutions comply with regulatory and data privacy requirements
• Plan and support digital application promotion activities such as workshops and field visits
• Drive user adoption and track usage against agreed targets

Qualifications

• University or college graduate
• 3+ years of relevant experience, preferably in insurance or financial services
• Experience in digital projects, system implementation, or business analysis is an advantage
• Strong interest in digital transformation and agency operations
• Good understanding of user experience and user‑centric design
• Strong communication, presentation, and stakeholder management skills
• Self‑motivated, organised, and able to manage multiple tasks
• Proficient in written and spoken English and Chinese (Cantonese and Putonghua)
• Comfortable working with cross‑functional teams and external vendors