Business Analyst

About This Role

This Business Analyst role is a hands-on, high-impact position within a fast-growing specialty insurance platform. Reporting to the Head of Change, the analyst will translate complex business needs into structured requirements and streamlined workflows, working across various operational areas to drive continuous improvement and support Agile methodologies.

Responsibilities

• Lead and support workshops and interviews to capture, refine, and document clear business and technical requirements
• Map current-state and future-state workflows, identifying operational bottlenecks and suggesting system and process enhancements
• Create user stories with robust acceptance criteria, support backlog maintenance, and participate in (or lead) Agile ceremonies across iterative project deliverables
• Assist project leaders with tracking and reporting, while coordinating UAT preparation, defect logging, and business readiness activities
• Ensure all documentation, process flows, and system requirements strictly align with regulatory standards (such as FCA, Consumer Duty, and GDPR)
• Gather and validate operational data to produce clear management information (MI), analytics, and reporting dashboards

Requirements

• Strong capability in requirements elicitation, process mapping, and workflow documentation
• Clear understanding of Agile principles, user story writing, and iterative delivery practices
• Absolute comfort using tools like Jira and Confluence
• Good knowledge of insurance operations (underwriting, claims, policy admin) and relevant compliance frameworks (FCA, GDPR, Consumer Duty) is highly desirable
• Exceptional written and verbal communication skills, with the ability to articulate complex operational needs to both technical and non-technical teams
• High attention to detail with a structured, pragmatic approach to solving operational problems
• Proven experience as a Business Analyst or in a closely aligned change/analytical role (insurance or financial services background highly preferred)
• Practical exposure to Agile, Hybrid, or Waterfall project delivery frameworks

Nice to have:

• Relevant professional certifications (such as BCS or IIBA)

Benefits

• Bonus
• Strong pathway for professional growth, skill building, and career development within a scaling change function

Important Details

• Schedule: 35 hours per week, Monday–Friday
• Work format: flexible hybrid working model (combining remote work with regular days in the Bristol office)

About the Company

Our client is a fast-growing specialty insurance platform dedicated to bringing technical excellence, operational agility, and data-led decision-making to the insurance marketplace. Operating across underwriting, claims, policy administration, and partner networks, they combine deep industry expertise with modern technology to deliver agile, market-leading specialty insurance programs.