About This Role
This Business Analyst role at Scotiabank focuses on the end-to-end lifecycle of international payments. You will collaborate with banks, fintech partners, and internal technology teams to innovate and deliver customer value within the competitive payments industry. The position offers opportunities to build new relationships and gain exposure to a wide range of businesses.
Responsibilities
- Lead the analysis, documentation, and validation of business requirements, ensuring all decisions and changes are properly captured
- Collaborate with business stakeholders, technology teams, and external partners to deliver end-to-end solutions
- Translate complex business needs into clear and concise functional requirements and user stories
- Facilitate workshops and working sessions with cross-functional teams to gather and analyze requirements
- Contribute to the design and optimization of payment processes, ensuring compliance with industry standards and regulatory requirements
- Support scrum masters and project managers in planning, scoping, and impact analysis for initiatives
- Perform gap analysis, root cause assessments, and release readiness reviews for payment system enhancements or upgrades
- Act as a subject matter expert (SME) for payment-related projects, operational improvements, and SWIFT connectivity
- Monitor post-implementation performance and incident resolution
- Work within tight deadlines and schedules, which may require extended working hours during peak times to meet project deliverables
- Mentor and coach less experienced team members
- Support various portfolio initiatives where possible
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
- Champion a high-performance environment and contribute to an inclusive work environment
- Execute various test cycles
Requirements
- Manage and support SWIFT payment flows (MT and MX formats)
- Experience with ISO 20022 standards
- Solid understanding of the payment processing lifecycle and reconciliation processes
- Experience working with banks, fintechs, or financial institutions
- Strong expertise in business process mapping, requirements gathering and documenting, and system analysis
- Core analytical and problem-solving abilities with keen attention to detail
- Ability to communicate effectively with both technical and business stakeholders, translating complex information into clear insights
- Ability to conduct gap analysis on different payment standards
- Strong ability to build and maintain relationships with stakeholders across the bank
