About This Role
Working with a large federal agency, the Business Analyst partners with internal business owners and external partners to understand new business opportunities and define functional requirements. This role involves contributing to government innovation, collaborating with teams, and anticipating needs.
Responsibilities
- Support the development of briefings, agendas, and other general documentation, including training material and demonstration sessions for new and existing technologies to various stakeholders
- Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
- Develop comprehensive documentation that meets organizational standards, to include basic system architectural diagrams/wireframes, concepts of operations, and monthly status reports
- Create high-level briefings and communications materials for customers, management, and executive stakeholders
- Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
- Evaluate program materials and develop innovative approaches for improvement
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
- Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
- Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
- Support a continuous improvement process by providing recommendations on improving products, services, and processes
- Manage client interaction and expectations regarding team efforts
- Identify and coordinate cross-team dependencies and collaboration
- Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships
Requirements
- Must be a U.S. Citizen
- Bachelor's Degree (Computer Science or engineering)
- Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
- 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
