This role involves providing an exceptional virtual client experience to new, existing, and prospective business clients, supporting CIBC's vision of being a leader in client relationships and increasing client loyalty. You will help business clients meet their immediate and long-term goals by understanding their business and financial needs, identifying opportunities to deepen relationships, and supporting day-to-day business needs by ensuring cash management and simple credit needs are met.
Responsibilities
Engage with business clients and/or internal partners via phone and video conferencing who call into the Business Client Advice Center (BCAC) to understand and address their business needs or to fulfill a service request
Provide guidance, support, and advice to business clients through discovery conversations in order to meet their short and long-term needs and triage high-value clients to the appropriate relationship team
Assess and recommend products based on suitability (cash management, lending, and deposits including GICs) while identifying opportunities to cross-sell
Support the overall growth of Business Banking in both deposit and credit products
Prepare concise analysis and recommendations in support of credit submissions, ensuring all information is accurate and in compliance with lending due diligence policies
Accurately capture clients’ financial information, ensuring all documentation is completed in accordance with CIBC policies and procedures
Exercise appropriate due diligence prior to making credit recommendations and similarly prior to completion of any product sales
Ensure that all internal dealings and dealings with clients reflect the standards prescribed by CIBC policies and procedures, including: Anti-money laundering, Reputational and Legal Risk, Code of Conduct, Risk Management, etc.
Introduce high-value clients to Relationship Managers, Business Banking where appropriate, to support their business as it grows and becomes increasingly more complex to meet the corresponding cash management and lending needs
Introduce clients to Imperial Service partners, where appropriate, to further deepen client relationships and support more complex personal needs and planning
Build strong partnerships by working closely with key partners in Credit Risk Management and Retail Lending Services to resolve any challenges including credit and risk issues
Promote and demonstrate the use of digital banking options by introducing the client to alternative ways to bank with ATM, Mobile, and SmartBanking for Business
Requirements
Experience in a professional, fast-paced sales and service environment preferably in a financial services industry or Client Contact Centre
Well-developed knowledge of business banking products and services, credit analysis, and credit risk management principles
Millions of jobs, with real people getting hired every day
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Verified job listings
1,000,000+
Tailored applications submitted
Ability to put clients first and engage with purpose to find the right solutions
Goal-oriented and motivated by accomplishing goals and delivering your best
Ability to influence and build relationships and networks
Passionate about growing your knowledge and strong sense of curiosity
High standards and genuine care in relationships, with a desire to grow with an employer that shares your values
Fluent in French and English to support business operations outside of Quebec, Canada
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited
Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit
Benefits
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, a social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Important Details
Schedule: Monday to Friday from 8:00 AM to 8:00 PM ET and Saturday from 10:00 AM to 7:00 PM ET, flexible hours on a rotating basis
Weekly Hours: 37.5
Employment Type: Regular
About the Company
CIBC is building a relationship-oriented bank for the modern world, dedicated to doing what’s right for its clients. They embrace strengths and ambitions, empowering team members to make a meaningful impact and be valued for who they are and what they contribute.
