Branch Operations Associate Manager

About This Role

This role involves leading and supervising the operational and risk aspects of teller functions within a branch, ensuring exceptional customer service and compliance. It suits a leader with a strong focus on customer and colleague experience, capable of managing daily operations and developing a diverse team.

Responsibilities

• Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
• Ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talent
• Assess needs and refer customers interested in a dwelling secured product to a SAFE team member
• Assist customers without taking an application and without offering or negotiating terms of a dwelling secured transaction

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience
• Ability to work a schedule that may include most Saturdays
• Meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies for Loan Originator (LO) positions
• Meet applicable financial responsibility, character, general financial fitness, and criminal background standards (assessed via current credit report for financial responsibility)
• Meet ongoing regulatory requirements including additional screening, if necessary

Nice to have:

• Leadership skills including the ability to build, develop, and motivate a diverse work team
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Knowledge and understanding of laws and regulations pertaining to the banking industry
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Cash handling experience

Important Details

• Application deadline: 19 Oct 2026

About the Company

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network as part of the Consumer Banking and Lending division.