About This Role
Managing all activities of a branch is the core of this role, which is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions, operations, servicing, and sales. The role has personal production responsibility and suits a leader with strong sales and business development skills.
Responsibilities
- Be responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals
- Lead the team through coaching, performance management, and setting priorities
- Build and develop branch staff
- Identify Retail and Business Banking customer needs through M&T sales processes, using tools and resources to assist customers with short and long-term solutions
- Proactively prospect and grow Business Banking relationships through outreach
- Build the bank’s presence in the community
- Conduct interviews and select employees based on the staffing model
- Actively model and coach customer service and needs determination behaviors
- Reinforce and maintain accountability for the execution of Retail strategy
- Ensure operational and requirements are maintained, to include consumer and business banking guidelines
- Ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets
- Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers
- Provide coaching and guidance to improve and reduce future problem resolution/escalations
- Engage with all team members and business partners as appropriate
- Independently process all Business Banking loan requests up to $250,000
- Proactively bundle products and services as appropriate
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
Requirements
- Bachelor’s degree, or four years’ relevant experience in lieu of degree
- Minimum three years sales experience
- Minimum two years’ managerial experience or proven leadership abilities
