About This Role
Being a Branch Manager at Citizens means building relationships and delivering excellent customer experiences. This role involves leading a team to exceed customer expectations and drive long-term success by focusing on branch performance, sales growth, and an outstanding colleague and customer experience.
Responsibilities
- Lead your team in exceeding customer expectations
- Nurture relationships that drive long-term success
- Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
- Create and sustain a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices
- Help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value
- Thrive in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers
- Play a pivotal role in building a diverse talent pipeline
- Develop colleagues to meet evolving business needs, prioritizing their performance and growth
- Implement coaching plans that inspire your team to achieve personal and branch-wide goals
- Effectively communicate business priorities in a way that energizes and empowers colleagues to execute with confidence
- Combine financial acumen with strategic insights to guide decision-making and deliver results
- Direct all colleague and sales activities to ensure key targets are met and exceeded
- Connect with the local community to cultivate new customer relationships and deepen existing ones
Requirements
- High School diploma or equivalent required
- Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
- 4 years sales management experience in Retail or Branch Banking environment
- Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community & civic organizations
- Meet and comply with all requirements set forth in the SAFE Act, including successful completion of the required background checks and obtaining a unique identifier from the NMLS
Nice to have:
- Associate’s or Bachelor’s degree preferred
- Retail banking experience
- Talent sourcing & assessment skills
Benefits
- Comprehensive medical, dental and vision coverage
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs and more
Important Details
- Hours per Week: 40
- Work Schedule: Varies with branch needs and may include weekends and evenings
About the Company
At Citizens, the focus is on relationship-building and delivering exceptional customer experiences. The company is committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day. Citizens has received awards such as Glassdoor Best Place to Work in Consulting, Finance & Insurance, Human Rights Campaign Corporate Equality Index 100 Award, Newsweek America's Most Charitable Company, The Banker's US Bank of the Year, and Dave Thomas Foundation’s Best Adoption-Friendly Workplace.
