Branch Manager

About This Role

This branch manager role offers an exciting opportunity to enhance strategic planning, business development, and stakeholder management skills. The position involves driving impact through networking, leading and developing staff, and maintaining a strong focus on results and customer satisfaction.

Responsibilities

• Drive impact and influence through networking and strategic planning
• Use impact and influence, networking skills to maintain and build relationships with existing and new customers, prospects, and business partners
• Create new business opportunities and help to implement tactical sales and marketing strategies
• Set the team’s direction and goals to source new avenues for business growth
• Provide coaching and guidance to staff to improve their competencies
• Foster strong teamwork amongst all branch personnel
• Manage the sales performance of all staff to meet overall branch KRA
• Monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines and policies, complaint handling, and credit risk management
• Ensure the branch passes mandatory audits
• Ensure the branch’s security is in good order
• Possess sound and up-to-date product knowledge of all consumer products

Requirements

• Minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales, or Wealth Management Relationship role
• Strong people management and leadership skills
• Ability to guide and train a team of staff to achieve sales target and service standards
• Good interpersonal and communication, organisational, and planning skills
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion

About the Company

Hong Leong Bank is a leading financial institution in Malaysia with a century of entrepreneurial heritage. It provides comprehensive financial services guided by a Digital-at-the-Core ethos, with a vast nationwide network in Malaysia and an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.