Branch Manager - Branch Banking

About This Role

This Branch Manager role is responsible for leading a branch banking team, focusing on enhancing the deposit pool, driving sales of various financial products, and ensuring excellent customer service. The position suits a banking professional with strong leadership skills and a tactical approach to branch operations.

Responsibilities

• Enhance the deposit pool from customers
• Establish standards and delivery of service
• Sell non-deposit products, progressively meeting cross-selling targets
• Sell MF and insurance products
• Generate fee income
• Administer the branch
• Ensure regulatory compliance
• Manage productivity and overall morale of branch team members
• Be overall responsible for the break-even and P&L of the branch

Requirements

• Overall 6 years of banking experience, with 3-4 years in retail liabilities
• Must have had sales experience and exposure, preferably with liabilities products
• Qualifications: MBA / CA / CAIB
• Good leadership skills (though more tactical than strategic)
• Thinker: Doer ratio of 40:60
• In-depth understanding of financial instruments, markets, and macro/microeconomic processes
• Ability to carry along all units involved in the customer service cycle to ensure customer satisfaction
• Liaise with the product management team, marketing, and other centers and verticals for new product development, service enhancements, and sales initiatives