About This Role
The Branch Manager is responsible for the overall performance of a consumer finance branch, focusing on leading the team, managing the branch's profit and loss, and driving new loan growth. This role suits a leader who is passionate about helping people and is driven by growth, contributing to a company transforming the future of consumer finance.
Responsibilities
- Manage and inspire team members to perform to their full potential, driving branch profitability
- Exercise independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight
- Act as a subject matter expert on personal loan product offerings to present loan solutions to current and potential customers
- Create and maintain branch operations solvency by controlling assets, proper credit extension, and proper follow-up and counseling of past-due customers
- Establish and build customer relationships through delivering exceptional service
- Assign duties to employees and frequently examine their work for accuracy, neatness, timeliness, and efficiency by training employees and adjusting errors
- Train and develop employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business
- Work with Recruiting and District Supervisors to address branch staffing needs
- Cultivate new relationships with local retail businesses
- Partner with Account Managers to maintain strong relationships with current retail businesses, handle complaints, and train business partners in company policies and procedures
- Oversee the following duties including but not limited to:
- Approve and close loans, as necessary
- Work with past-due customers by developing a plan for resolution
- Delegate all collection activity on a daily basis and follow up to ensure completion
- Process insurance claims for customers, maintaining proper insurance claims records and reports
- Telephone and send collection material to past-due customers, as needed
- Accept and post payments
- Process and review loan documentation
- Answer telephone, as needed
- Complete month-end reporting
- Approve branch expenses
- Sign checks for branch expenses, loans, and money remittances
- Approve all supply requisitions
- Verify cash by balancing cash drawers and maintaining cash count record
- Perform other duties as assigned by leadership
Requirements
- High School Diploma or Equivalent
- 2 years of management experience or completion of required Management Trainee program
