Branch Manager

About This Role

This branch manager role focuses on driving business growth and ensuring smooth operations within a gold loan branch. It involves achieving disbursement and revenue targets, acquiring and retaining customers, and managing all aspects of gold loan processing. The position suits a leader with strong sales and operational skills in the gold loan sector.

Responsibilities

• Drive branch business by achieving gold loan disbursement and revenue targets
• Acquire new customers and maintain relationships with existing customers
• Manage overall branch operations, including loan processing, disbursement, renewals, and closures
• Ensure accurate gold appraisal and valuation as per company policies
• Monitor portfolio quality, collections, overdue accounts, and NPAs
• Ensure compliance with RBI guidelines, internal policies, audit, and KYC requirements
• Lead, train, and monitor branch staff to improve productivity and service quality
• Handle customer grievances and deliver excellent customer service
• Maintain branch security, vault management, and operational controls

Requirements

• Sales and business development
• Team leadership
• Gold loan operations and branch management
• Customer relationship management
• Risk and compliance management
• Communication and problem-solving skills
• Graduate in any discipline (MBA preferred)
• Typically 5–10 years of experience in Gold Loans