Branch Manager

About This Role

This full-time maternity cover role is for a natural leader with a passion for delivering outstanding customer service. You will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. The role involves inspiring and supporting your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Requirements

• Experienced retail manager, ideally with a background in optics, audiology, or healthcare
• Strong leadership and people management skills
• Customer-first mindset and excellent communication abilities
• Commercial awareness
• Proactive, hands-on approach to solving problems and developing your team
• Basic I.T. skills and familiarity with point-of-sale systems

Benefits

• Performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

About the Company

Scrivens Opticians & Hearing Care is a family-run company.