About This Role
Directing all aspects of branch sales, service, and operations is the core of this management role. The Branch Manager leads a team to meet production goals, acquire new customers, and deepen existing relationships through proactive business development both inside and outside the branch. The role suits a leader who fosters a welcoming and inclusive team environment, empowering colleagues to achieve financial goals for customers and the community.
Responsibilities
- Manage a portfolio of high-value consumer and business customers
- Lead the process of referring customers to other areas of the bank to meet customer needs, deepen relationships, and build strong internal partnerships pursuant to OCR guidelines for the branch
- Lead team to provide excellent customer service and effectively resolve customer issues
- Leverage available tools and technology to identify and present sales and service opportunities
- Maintain knowledge and educate team on all products, services, technology, and policies
- Maintain active involvement in the community and develop key business and community relationships
- Develop key internal partnerships to drive business in the market area
- Actively oversee the recruitment/hiring process, ensuring the assigned market is staffed with colleagues suitable for Huntington
- Garner resources required to support the team
- Manage the overall operations of the branch, adhering to all operational, security, risk, and regulatory policies and procedures
- Understand branch sales, service, operations, and financial performance
- Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation
- Perform other duties as assigned
Requirements
- High School Diploma or GED and minimum of 1 year or more in a goal-driven retail sales leadership role or a Bachelor's Degree
- Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations
Nice to have:
- Bachelor's Degree and previous management experience
- Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels
- Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development, and presentation skills
- Excellent verbal and written communication skills
- Comfort with technology such as mobile services and online banking services
