About This Role
Managing branch business growth and customer relationships is the core of this role, focusing on operational governance and service delivery. The position suits a candidate who can drive performance through effective portfolio development and regulatory compliance.
Responsibilities
- Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
- Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
- Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
- Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
- Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
- Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
- Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
- Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
- Monitor performance against business targets and implement action plans to achieve branch objectives.
- Drive succession planning, employee engagement, and capability development initiatives within the branch.
Requirements
- Experience Range: 6 to 12 years (including team leadership)
- Graduate
- MBA (preferred)
Benefits
- Details about benefits are not provided in the source.
Important Details
- Application deadline: Not specified.
Application Process
- Details about the application process are not provided in the source.
