Branch Manager

About This Role

Managing a branch in the consumer lending and financial services industry is the core of this role, which involves reviewing and approving loan applications, retaining existing accounts, and coaching branch staff. The role suits a leader with strong problem-solving skills and a focus on customer service.

Responsibilities

• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs
• Manage the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals
• Consistently and regularly coach branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment
• Prepare and submit reports reflecting branch activity and growth as needed
• Develop additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations
• Implement internal branch auditing procedures, which properly control all negotiable items and company records held within the branch
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors
• Use problem-solving skills to resolve product, service, and policy-related obstacles for customer
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan
• Promptly investigate and thoroughly work to resolve customer and employee inquiries and complaints
• Attract high-quality and diverse talent, coordinate and interview prospective candidates, and make recommendations to management for vacancies
• Participate in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency
• Perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service, including collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Requirements

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry
• Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study (additional, applicable years of experience may be substituted for supervisory experience)
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above) (additional, applicable years of experience may be substituted for degree)