Branch Manager

About This Role

Leading with an entrepreneurial mindset, the Branch Manager acts as the business owner for Woodforest National Bank, ensuring the branch is a key hub for all banking services. This position offers a dynamic opportunity to develop customer relationships through strategic partnerships and community involvement, driving sales and increasing deposits.

Responsibilities

• Operate the branch as a business owner, driving performance, managing resources, and making decisions that support long-term growth and profitability
• Lead with accountability, driving and achieving sales goals and expectations for your team and consistently measuring results
• Lead branch operations with a strategic focus on deposit growth and wealth management referrals
• Manage all aspects of branch operations, including compliance, security, cash handling, and expense control
• Deliver the Woodforest Experience by ensuring every customer interaction is warm, personalized, and solution oriented
• Champion a customer-first culture by coaching your team to identify needs and recommend banking and investment solutions that add value
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services
• Build meaningful relationships within the local community, positioning the branch as a trusted financial partner
• Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections
• Lead community outreach efforts in partnership with Community Development Relationship Managers to support local initiatives and events
• Uphold the highest standards of ethics and compliance in all branch activities
• Ensure strict adherence to bank policies, procedures, and regulatory guidelines
• Foster a culture of transparency, trust, and respect within your team and with customers
• Recruit, develop, and retain top talent to build a high-performing, values-driven team
• Embrace and lead a technology-forward banking experience, ensuring staff and customers are confident in digital tools
• Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes
• Maintain operational excellence through audits, reporting, and continuous process improvement

Requirements

• Proactive when seeking business outside of the branch
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales
• Open to direct coaching and feedback
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment

About the Company

Woodforest National Bank is committed to its core values of Ownership, Service, Community, and Integrity.