About This Role
Leading with an entrepreneurial mindset, the Branch Manager acts as the business owner for Woodforest National Bank, ensuring the branch is a key hub for all banking services. This position offers a dynamic opportunity to develop customer relationships through strategic partnerships and community involvement, driving sales and increasing deposits.
Responsibilities
- Operate the branch as a business owner, driving performance, managing resources, and making decisions that support long-term growth and profitability
- Lead with accountability, driving and achieving sales goals and expectations for your team and consistently measuring results
- Lead branch operations with a strategic focus on deposit growth and wealth management referrals
- Manage all aspects of branch operations, including compliance, security, cash handling, and expense control
- Deliver the Woodforest Experience by ensuring every customer interaction is warm, personalized, and solution oriented
- Champion a customer-first culture by coaching your team to identify needs and recommend banking and investment solutions that add value
- Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services
- Build meaningful relationships within the local community, positioning the branch as a trusted financial partner
- Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections
- Lead community outreach efforts in partnership with Community Development Relationship Managers to support local initiatives and events
- Uphold the highest standards of ethics and compliance in all branch activities
- Ensure strict adherence to bank policies, procedures, and regulatory guidelines
- Foster a culture of transparency, trust, and respect within your team and with customers
- Recruit, develop, and retain top talent to build a high-performing, values-driven team
- Embrace and lead a technology-forward banking experience, ensuring staff and customers are confident in digital tools
- Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes
- Maintain operational excellence through audits, reporting, and continuous process improvement
Requirements
- Proactive when seeking business outside of the branch
- Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales
- Open to direct coaching and feedback
- Ability to work flexible or extended working hours to meet business needs; demonstrated reliability
- Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members
