About the role
Position: Branch Ambassador -Central Metro - Manila, Pasig, Mandaluyong-(For Pooling)
Location : Manila, Pasig, Mandaluyong
Job Type: Regular
Job Summary: Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorders, inquiries, etc.), other platform functions, processing of payments, receipts and other monetary transactions, among others.
Duties And Responsibilities
- Promote digital banking adoption by advocating UB Online, The Portal, SME Business Banking App, Digital Transaction Portal, and maximizing the use of self-service and digital channels during customer engagements.
- Deliver exceptional customer experience through professional, courteous, and personalized service while effectively addressing client concerns, promoting products, and referring potential clients to appropriate business units.
- Ensure operational excellence and compliance by accurately processing transactions, maintaining confidentiality, adhering to bank policies, security procedures, KPIs, and supporting business continuity initiatives when required.
- Support branch operations and platform functions by assisting in account processing, validating documentation, ensuring accurate fee charging and reporting, maintaining work area readiness, and serving as an alternate custodian when assigned.
- Foster teamwork and branch performance by collaborating with colleagues, contributing to branch targets, participating in employee engagement initiatives, and performing other duties necessary to support branch operations and service quality.
Qualifications
- Bachelor's Degree in any field; fresh graduates are welcome to apply.
- Strong verbal and written communication skills with the ability to interact professionally with diverse stakeholders.
- Keen attention to detail and ability to deliver accurate, high-quality work.
- Demonstrates critical thinking and problem-solving skills in handling tasks and challenges.
- A collaborative team player with a positive attitude, strong willingness to learn, and adaptability in a fast-paced environment.
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