About the role
About the Job
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques.
Job Description
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required
Job Requirement
- BS/BA in Education or Business Administration or equivalent work experience preferred
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 3+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Knowledge of call center systems, ACD/IVR and performance statistics
- Strong verbal and written communication skills, including presentation skills
- Strong analytical and problem solving skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
- Ability to potentially travel
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Valid travel documents for international travel
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