Boutique Operations Manager

About This Role

This role involves leading and ensuring the effective, compliant, and future-ready operations, processes, and governance within the company's boutiques. The manager upholds the brand image by driving operational excellence and strengthening compliance across key areas like client service, Occupational Health & Safety, asset protection, and sustainability. This position suits a leader who can collaborate with stakeholders, lead operational improvements, and build high-performing support teams to enhance client and employee experiences.

Responsibilities

• Uphold Chanel

's brand image and operational excellence by ensuring boutique SOPs are consistently implemented and adhered to, promoting compliance with internal standards

• Work with stakeholders in formulating and updating Boutique (and Market) SOPs that are pragmatic and applicable for day-to-day operations
• Regularly plan and implement briefings to boutique staff on Boutique Operations topics
• Lead and empower boutique support teams to deliver operational excellence, ensuring policies, procedures, and controls are consistently executed across sales, stock management, after-sales service, and boutique operations
• Manage team rosters, vendor relationships, and boutique procurement activities to ensure smooth and efficient boutique operations
• Collaborate with stakeholders to provide clarity on operational processes and support sound decision-making that balances client needs with brand priorities
• Build a culture of operations excellence, optimization, and improvement in the boutique
• Devote time with relevant stakeholders on emerging topics such as Omnichannel processes, Occupational Health and Safety, Risk Management, and Sustainability
• Constantly look for operational best practices from outside the boutique and apply them based on boutique specifications
• Systematically improve operational efficiency in the boutique, including product flow, inventory management, and process re-design
• Lead boutique level projects to elevate operational efficiency, client, and employee experience
• Work closely with the Office Retail Operations Team to implement relevant operations projects and tools
• Motivate and inspire the Boutique Support Team in setting the highest standard for client and employee experience
• Support team members to achieve their best through regular development and performance conversations
• Work with L&D stakeholders on team members

' learning and development plans

Requirements

• At least 5 years of retail operation experience
• 3 years in team management
• A strategic and results-driven mindset, with the ability to translate vision into actionable plans