About the role
A Day in the Life:
The essential functions of this role are as follows:
- Administer skills tests and evaluate driving skills.
- Assist customers with vehicle/watercraft titles and registration needs.
- Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
- Attend training classes and/or take certification tests as required.
- Maintain privacy of customer and all related records.
- Substitute for Customer Service Representatives as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
- Must be 21 years of age or older.
- Must possess a valid driver’s license for at least the preceding 12 month period.
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Customer service experience.
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
- Must be familiar with the operations of all types of motor vehicles.
- Working knowledge of Indiana driving laws.
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
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