BMS Field Service Engineer

About This Role

Being a Specialist Senior Service Representative means applying your technical expertise to directly improve customer success. This role combines hands-on problem-solving with strategic consulting, leading complex maintenance projects, troubleshooting multi-component systems, and helping customers achieve optimal performance.

Responsibilities

• Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
• Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
• Deliver technical consulting to customers and internal teams to uncover needs and support business development
• Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions

Requirements

• Advanced active listening skills to understand customer concerns and translate them into technical solutions
• Advanced customer support skills, delivering proactive service that builds trust and long-term relationships
• Advanced maintenance and repair skills, executing complex maintenance to maximize system reliability
• Advanced predictive maintenance skills, using data and diagnostics to prevent failures before they occur
• Advanced problem-solving skills, diagnosing root causes in multi-component systems under pressure
• Advanced resilience, maintaining focus and performance in high-stakes service environments
• Advanced safety standards, ensuring all work meets regulatory and safety compliance requirements
• Advanced technical documentation skills, creating clear records that support knowledge transfer and compliance
• Strong collaboration skills to work across functions and drive solutions in a technical ecosystem
• Ability to explain complex technical information clearly to diverse audiences with confidence
• Proactive approach that anticipates challenges and identifies opportunities before they're asked for
• Comfort juggling multiple priorities while upholding quality, safety, and compliance standards

Benefits

• Meaningful work where your technical skills directly enhance customer outcomes and drive growth
• Opportunities to mentor team members and grow your leadership presence
• Exposure to advanced systems and innovative technologies across varied industries
• Collaborative culture that prioritizes safety, expertise, and professional development
• Health and life insurance
• Paid time off
• Parental and care leave
• Flexible work options
• Confidential counseling for life’s challenges
• Short-term incentives or sales incentives