About the role
Who We Are
At Agiliti, we help healthcare providers maximize clinical equipment performance so caregivers can focus on what matters most—patient care. We are seeking a dynamic Technical Service Manager II to lead our Clinical Engineering teams across San Antonio and Austin, TX .
What's in it for You?
- Lead a high-performing Clinical Engineering operation across a large territory
- Drive customer satisfaction, team engagement, and business performance
- Partner directly with healthcare leaders and key stakeholders
- Influence operational strategy, growth initiatives, and service excellence
- Join a company committed to innovation, continuous improvement, and employee development
What You Will Do in This Role?
- Lead and develop Clinical Engineering teams serving customers throughout San Antonio and Austin
- Create a culture of accountability, engagement, and customer service excellence
- Drive operational performance through data analysis, reporting, and KPI management
- Conduct customer business reviews and build strong executive-level relationships
- Partner cross-functionally to expand services, grow revenue, and retain customers
- Manage budgets and P&L performance while ensuring operational efficiency
- Implement process improvements and drive continuous improvement initiatives
- Resolve customer and employee issues with professionalism and strong conflict-management skills
- Ensure compliance with company policies, safety standards, and operational procedures
What You Will Need for This Role?
- Proven leadership experience managing service, biomedical, or clinical engineering teams
- Strong technical knowledge of medical equipment, healthcare technology, or clinical engineering operations
- Excellent analytical skills and business acumen, including advanced Excel and data-driven decision-making
- Customer-focused leader with experience conducting business reviews and building strategic partnerships
- Demonstrated success managing conflict, driving results, and leading through change
Required Qualifications
- 3+ years of experience supervising/managing medical service technicians or engineers
- Bachelor's degree in Electronics, Mechanical Engineering, Biomedical Equipment Technology, or equivalent military training required; MBA preferred
- Valid driver's license
- Strong customer communication and relationship-building skills
- Ability to lift/push up to 75 pounds and stand/walk for extended periods
- Ability to work flexible schedules and travel up to 30%
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